Find quick answers to your questions below...
Order Status
How do I cancel my order?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
I received the wrong product.
What is your return policy?
When will my order ship?
Warranty, Returns, Missing Parts and Customer Support
I have received my delivery but my item is damaged.
Returns, warranty claims, and customer support form
Time scales for reporting problems
What is the returns policy?
Shipping and Delivery
Important information regarding your delivery
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
Lock & Latch FAQ's
Can I fit a latch and a lock on the same door?
How do I get my old lock out?
How do I know if I want a heavy sprung latch or a normal one?
How do I know which lock is the most secure?
How do I tell what type of lock I have?
How will I know if I need sprung or un-sprung handles?
I want a handle on a rose but have a sash lock, can I do this?
What is a strike plate?
What is the difference between a 3 lever and a 5 lever lock?
What is the difference between an oval profile and a euro profile?
Why is it a called a mortice lock?
Why should I buy a british standard approved lock?
Why would I need to use a deadlock?
Will any type of lock and latch fit my door handles?
Lock & Latch Guide
British Standard Lock: BS3621
Dead Bolt - Deadbolt
Dead Lock - Deadlock
Sash Lock - Sashlocks
Home Insurance Requirements
What locks do I need for my home insurance?
Final exit door (main entrance door)
Other single external doors (includes access door)
Patio doors/French Doors
Double doors (french doors or windows)
Windows, fanlights and rooflights
Stable type wooden doors
Home Insurance Locks
Guide To Master Key Systems
Recommended Products
What is a Master Key System?
Identify the Doors
Identify the Keys
Oval and Euro Cylinders FAQ
How do I measure a euro cylinder?
What are oval and euro cylinders?
Are there different types of oval and euro cylinders available?
How do I know what size cylinder I need?
What are the advantages of using a lock case and cylinder instead of a lever lock?
If my keys are lost or stolen, will I have to replace the whole lock?
How do you change an oval or euro cylinder fitted into a mortice lock?
Gun Cabinets Guide
Do you recommend any Gun Cabinets?
What are the Delivery Times?
Which Gun Cabinet Should I Buy?

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