Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Nothing But Ltd. The collective work includes works that are licensed to Nothing But Ltd. Copyright 2003, Nothing But Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Nothing But Ltd or purchasing Nothing But Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Nothing But Ltd or to purchase Nothing But Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Nothing But Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Nothing But Ltd used in the site are trademarks or registered trademarks of Nothing But Ltd.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Nothing But Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Nothing But Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Nothing But Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Nothing But Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Nothing But Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Nothing But Ltd product is mistakenly listed at an incorrect price, Nothing But Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Nothing But Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Nothing But Ltd shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Nothing But Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Nothing But Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Nothing But Ltd.


Miscellaneous
Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Nothing But Ltd products) must be commenced within one (1) year after the claim or cause of action arises. Nothing But Ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Nothing But Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Nothing But Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Nothing But Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Nothing But Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Nothing But Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Nothing But Ltd in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Nothing But Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Nothing But Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Nothing But Ltd, Nothing But Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Nothing But Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Nothing But Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Images
All images are for illustration purposes only and are subject to change by the manufacturers at any time, we endeavour to keep these up to date but sometimes there can be slight differences in the actual product delivered.

Aborted Delivery
We regret that in the event of an aborted delivery an additional 30% of the purchase price will be charged to your account. An aborted delivery is generally caused by incorrect delivery instructions such as:
  • Inaccessible doorways and/or corridors
  • More steps/stairs than expected or lifts that are out of service/unavailable for use
Providing we have all of the correct information we should always be able to avoid an aborted delivery, however it is the responsibility of the customer to advise us in advance of anything they may deem to be a problem, using the guidelines listed above. If you have any concerns regarding the delivery of any product on our website please contact us by email or telephone 0800 0612 688, so that we can provide the best advice possible and avoid any unnecessary charges being incurred.

Order Cancellations
Any customer will always have the right to cancel an order for a full refund if the items have not yet been dispatched.

Returning or Exchanging Unwanted Goods
It is important to us that you are happy with your purchase from Nothing But Locks, and our 7 day returns policy allows you to inspect the goods delivered to you before deciding whether or not to keep them. During this time, customers have a statutory duty to take care of all items that may be returned to us. Please ensure our items remain in their original condition, including the packaging; please do not damage or assemble them while they are in your care. We regret that customised orders cannot be accepted for a refund, for example anything made specifically to order. This includes keyed alike goods, extra keys and master suited items. This also applies to clearance or returned items.

If you do decide to return your item/s as unwanted, you must report this to us in writing, within 7 days of delivery. Customers are required to obtain a Returns Case Number before returning any items via the form here. Our returns team will then contact you with the information and address required to return your item/s.

Unwanted returns may not be processed if these conditions have not been met, and we reserve the right to refund less any costs incurred where this is the case.

Please note that businesses will be charged a 30% restocking fee on all items returned within the 7 day period. All purchases for businesses that are special/customised orders or have a value in excess of �100 cannot be cancelled at any point or returned after the order has been placed. All orders of this nature become the property of the purchaser upon placement. Please be aware of this prior to placing any customised orders as refunds cannot be processed.

Refunds
Once we have received your return along with the appropriate packaging you will be notified via email, and your refund will be processed back to the original form of payment typically within 10 days. Please be aware that during busy periods refunds can take up to 28 days to process.

Returns to Office
Customers where possible should use a courier company to return unwanted goods. As an online retailer we operate from offices located on Fleet High Street with no parking facilities. Customers returning goods themselves should be prepared to deliver them to a first floor office from a local car park. For heavier items we are unable to offer assistance on the grounds of health and safety. Please mark your return clearly with your Returns Case Number to allow us to identify your order.

Important - Your Delivery & Damages
We highly recommend inspecting the condition of your delivery upon receipt. If there are any visible signs of damage, you should sign for it as 'Damaged' and report it to us within 24 hours via phone, email or via our website; this will enable us to deal with the situation effectively and resolve any issues. Any damages discovered after opening the packaging must be reported as soon as possible, and within 7 days of delivery. If images are requested, these must also be provided within the 7 day time frame. We are required to replace the damaged parts required, or replace the item in full where necessary.

Our delivery service operates on all working days between 8am and 6pm unless specified otherwise, and all deliveries including those that qualify for free delivery are applicable for the first delivery attempt only. Please be aware that attempted or missed deliveries may result in additional charges to rearrange and deliver.

General Delivery Notes
Any dispatch dates are given in good faith.

Please note that all deliveries unless specified otherwise are kerbside drop off only. In some cases we can provide quotes for positioning and installation, please call for further advice.

We reserve the right to wait 30 days before considering an item lost in the post.

The returns policy for faulty/damaged goods offered by Nothing But Ltd does not cover cosmetic faults such as scratches or damage to trim or associated marks caused by normal use of the product. The warranty is also void if the manufacturers instructions have not been followed or if the product has been subject to misuse, modification, careless use or excess force.

In the event that our chosen delivery company cannot deliver and the product is returned to ourselves we reserve the right to cover the fees levied on us by our courier for these shipments.

Telephone and email communication
Nothing But Ltd reserve to right to choose only to correspond via email in certain instances where it has become apparent that the customer has been aggressive or abusive to its staff, all of our phone calls are logged and recorded, in instances like this we will refuse to enter into further telephone conversations and attempt to resolve the issues via email only, in the unlikely event that the abuse continues via email, we reserve the right to terminate all communication until such time as the other party can reinstate talks in a proper manner.

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